The relationship between imagery and brand
If there’s one thing that the current recession has really affected, it’s the quality of advertising not only by the major brands but more by the smaller advertisers. More and more it can be seen that, rather than spend the money to have professional, creative and quality images shot for their advertising, they are making do with poor quality images that they’ve either shot themselves with their digital camera or had done by a local wedding/portrait photographer or by an employee, relative or friend who is ’studying photography’ or is a ‘photography enthusiast.’
What they don’t seem to realise, however, is the damage poor quality images do to their brand and the ongoing perception their potential customers develop about their business as a result of this temporary saving. Nowhere is this truer than in the food and hospitality industry. Let’s look at a couple of examples. These are sections (with the relevant details omitted to protect the guilty) of advertisements in a glossy magazine. One is for a restaurant and the other for a cooking school.
Now you’d think that for both of them, the crucial message they’d want to communicate was the superior quality of their food. But the images they portray in their ads communication quite the opposite. Let’s take a look at the restaurant ad first. I’ve cropped it down to just the main image because I’m not critiquing the ad as a whole (that’s another matter entirely) but the quality of the image itself.

The first thing that srikes me is that we have fresh seafood left out in the hot sun (and the Queensland sun is very hot). The dish has been placed on a dirty piece of jetty without any covering like a cloth. More importantly, the dish shows a complete lack of styling. I can imagine the scenario when this was taken. First, the chef (or more likely, a sous-chef) prepared the dish just as they would for service. Indeed, they may well have spent even less time on plating it up than they would during service. What they don’t realise, of course, is that whereas a served dish has 3 dimensionality, smell, anticipation as well as a visual presence, a photograph is purely 2 dimensional without any of those assisting aspects. The result, of course, is that we are subconciously much more critical of a food photograph than we would be if the dish itself was placed in front of us (photographs rarely make us salivate, for a start. A dish of food placed in front of us always does!)
Once the chef had prepared the dish, the owner or a waiter/ress carried it out and they placed it on top of a jetty pier (I know this because I know the restaurant). The somebody took a digital pic of it. Because they weren’t a professional food photographer (and by the looks of it, not a photographer at all) they didn’t diffuse the image. The didn’t reduce the contrast ratio of exposed daylight by fill light or reflection. The result is that the highlights are burnt out to pure white and don’t display any texture at all. Now, what’s the main product? Lobster (more accurately, cray). And what colour is the flesh of this product? That’s right, white. And it’s burnt out in the image so there’s no texture to it at all!
Now in truth, this is a fine dining restaurant. It’s in a great location (Noosa locals will know who it is), has white linen covered tables and the food is excellent. But what image of the business does this ad convey? If I didn’t know the restaurant and only had this ad to go on, I’d assume that it was more of a takeaway fish and chippie than a fine seafood restaurant. There’s also a subconcious doubt raised by the seafood being placed in a dirty location and being left out in the hot sun. And the complete lack of food styling makes the whole dish look thrown together and done without care. Now, I know that this isn’t the case as this is one of my favourite restaurants and I’ve eaten there on a number of occasions. But if I were a visitor to Noosa, I wouldn’t seek this restaurant out if I was looking for a fine dining experience. And if I turned up expecting a fish and chip cheapie, I’d be disappointed and somewhat angered by the crisp linen tablecloths and not inexpensive menu. So far from reinforcing a brand value of quality and excellence the advertising has cheapened the brand and introduced a dichotomy between expectation and reality that can only harm the restaurant’s positioning.
Now let’s look at the second ad, one for a cooking school. Maybe it’s me, but I’d have thought that the product for the cooking school is pretty much the same as for a restaurant; that is, the finished food dish. For a school it’s a little more complicated. The food needs to be at the right level of presentation although personally a dish of tortellini doesn’t really make me want to reach for the phone to book. But then, being a Balmain Boy, I’m used to attending workshops by the likes of Chris Manfield, David Thompson, Luke Mangan and others. But I would have thought that anyone wanting to go to cooking classes would already be capable of doing a simply pasta dish. But maybe I’m wrong.
Even if that is the right level of product, I’d still have thought they’d want to make it look as delectable as possible. After all, no-one wants to cook unappetising food, do they? And they certainly don’t want to go to school to learn how to do it - they want to learn how to cook delicious, beautiful-to-look-at-and-to-taste food. So why not show what you offer in all its glory? A large, beautifully styled and presented (although not too complex) dish that would be aspirational to the sort of keen cook that comprises their customers and that says, ‘Just see what you can do when you’ve been to one of our classes!’ would achieve far more in lifting the brand value of this cooking school.
I realise that both these establishments, and many more like them, are facing tough times at the moment. Visitor numbers are down and in the midst of this global financial crisis businesses of all sizes are looking to cut costs. Frankly, our business is no different. However, when you’re looking to cut costs you really do need to look at what you’re cutting and anticipate the effect it would have on your brand. Remember, the recession won’t last forever. But the damage you do to your brand now (and every business has a brand even if they’re unaware of it. And no, it’s not your logo!) will continue to impact on your business for a long time after the recession is over.
Recessions come and go; I’ve been through half a dozen of them over the years, and this one too will come to an end. The best way you position your business right now to take advantage of the upturn when it comes (and it will) is to ensure the brand values you present in your marketing communications are truly those you will want to go forward with when the good times roll again.
For an example of branding through excellent imagery, view our photography on the cicada group web site.


I placed a large silver diffuser on top of my studio posing table, angled slight up towards the face area to kick light up into the under-chin area and placed white rolling flats on either side of the models.





